The following terms and conditions apply to all orders placed on our website. For our Pre-order and Pre-Order-Customized products the special conditions stated here apply.

Conclusion of contract

Your order is a contract offer, which is accepted by our order confirmation. For a Pre-Order or a Pre-Order-Customized product (shoes) the following applies: The contract is initially for shoes in the size as specified in your order. If you have not yet used the software of our partner Footprint Technologies to measure your feet, we will contact you by e-mail so that you can carry out this process. You will have 14 days from the date of order confirmation to review your size selection and adjust the size of your order. If we do not hear from you for 14 days, the contract for the shoes will be made with the size you specified when you placed your order.

Terms of payment

For our pre-order and pre-order customized products, you are required to pay in advance. This means that we will place your order with the manufacturer only after we have received your payment. There are for all products, the payment options specified in the order. If we do not receive payment for 14 days after the order confirmation, we reserve the right to withdraw from the contract.

Delivery and delivery times

For our pre-order and pre-order customized products, the delivery time from payment is approximately 3 months.

The English version of these instructions is decisive. The Japanese version is for better understanding only.

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Cancellation policy

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods.

To exercise your right of withdrawal, you must inform us Intrinsic Brands UG (haftungsbeschränkt), Brunnenstr. 180, 10119 Berlin, +49 30 120895050, brands@intrnsc.com by means of a clear declaration (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract.

To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier

You must return or hand over the goods to Intrinsic Brands UG (haftungsbeschränkt), Brunnenstr. 180, 10119 Berlin, +49 30 120895050, brands@intrnsc.com without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the deadline of fourteen days. You shall bear the direct costs of returning the goods. You must pay for any loss in value of the goods only if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

Exclusion of the right of withdrawal for pre-order customized products

For our pre-order customized products the right of withdrawal is excluded according to § 312 g Abs. 2 Nr. 1 BGB, because the product is manufactured especially for you and according to your wishes. The warranty right is not affected by this.

End of the cancellation policy.